Terms and conditions
Alter is an independent watchmaking studio that offers a watch customization service exclusively on its website, responding to the specific requests of its customers within the limits of its capacities. It is operated by InnovArt SA (hereinafter “InnovArt” or “we/us”).
Please note that we do not manufacture or sell watches, nor are we affiliated or associated with any watch manufacturer. The manufacturers of the watches we customize do not approve or sanction any modifications made by our workshop, nor any customization activities undertaken by unauthorized third parties.
Our services are for personal and private use only. For this reason, InnovArt reserves the right to refuse any warranty or new request if a watch personalized by us is sold or transferred to a third party.
For any questions regarding these Terms and conditions, please contact us by emailing contact@altergeneva.com.
Revised version from : January 2025
The use of our site, the placing of an order or any contact with InnovArt implies full and complete acceptance of the following documents:
All other documents issued by InnovArt SA are purely indicative and not contractual.
The Customer declares that he/she has reached the age of majority, that he/she is legally competent and capable of discerning in accordance with the Swiss Civil Code, and that he/she is acting as an individual for private use. InnovArt SA reserves the right to modify the Terms and Conditions at any time and without prior notice.
InnovArt is an independent watchmaking studio specializing in customization.
We do not manufacture or sell watches. We are not affiliated, associated with, endorsed or supported by any watch manufacturer. The brand names and trademarks that may appear on our website are used only for descriptive purposes. They belong exclusively to their respective holders and are not used by InnovArt in a commercial sense.
The watches on which we intervene remain the exclusive property of their owners.
InnovArt provides customization, modification and restoration services exclusively on authentic watches supplied by clients.
Prior to any intervention, the Client must provide documentation proving authenticity of the watch. In the absence of such documentation, or in case of doubt, InnovArt reserves the right to refuse the order.
All services are intended for strictly personal and private use. Any commercial use or resale of a customized watch is prohibited. InnovArt may refuse any new request if a customized watch is sold or transferred to a third party.
The Client must complete the request form and accept the Terms & Conditions by ticking the dedicated box.
All information provided must be true and accurate; InnovArt declines responsibility for any error resulting from inaccurate information.
Acknowledgement of receipt of the request is generally sent within 24 hours. This does not constitute order acceptance. An offer will be sent within ten days. Absence of a reply shall be considered an implicit refusal. Once the offer is accepted, InnovArt issues an invoice with instructions for payment of the deposit and shipment of the watch. The order becomes firm and definitive once the deposit is received. The watch must be shipped within the timeframe indicated in the quotation. Late shipment may result in price changes.
InnovArt may refuse any request at its sole discretion, without obligation to provide justification.
Prices shown on the website are indicative only and non-contractual. Definitive prices are specified only in the order confirmation.
Additional costs such as VAT, customs duties or other local taxes are the sole responsibility of the Client. Certain countries may impose extra charges (duties, taxes) payable directly by the Client.
Non-refundable deposit (percentage of total order, specified in the quotation). This deposit compensates preparation costs and reserved production capacity. Balance payable once services are finalized.
Delivery times communicated by InnovArt are indicative only. Delays do not entitle the Client to damages or cancellation of the order.
InnovArt provides a two-year warranty strictly limited to the work performed (modifications, finishes, adjustments). This warranty is independent and distinct from the manufacture warranty, which ceases to apply once the watch has been modified. Any intervention by a third party voids the InnovArt warranty.
Normal wear, loss, theft, misuse or damage unrelated to InnovArt work are excluded.
Transport of watches is insured up to the maximum amount specified in the quotation. InnovArt liability in case of loss, theft or damage during transport is limited to this insured amount.
All customs duties, taxes, and administrative procedures remain the Client responsibility.
As InnovArt services are tailor-made and executed according to the Client specifications, the right of withdrawal is excluded.
Brand names, logos and watch models remain the exclusive property of their respective manufacturers. InnovArt acts independently and without authorization from these manufacturers.
The concepts, processes, designs and photographs developed by InnovArt remain its exclusive intellectual property. Photographs of projects published on the website illustrate InnovArt artisanal know-how; logos of original manufacturers are never used for commercial purposes and may be neutralized or obscured.
Any clause that conflicts with mandatory Swiss law shall be severable, without affecting the validity of the remainder. These Terms shall be interpreted according to the intention of InnovArt and in compliance with the principle of good faith (art. 2 para. 1 Swiss Civil Code).
InnovArt reserves the right to modify these Terms at any time and without prior notice.
These Terms & Conditions are governed by Swiss law. Parties agree to seek amicable resolution before litigation. Failing agreement, jurisdiction lies with the courts of Geneva, subject to appeal before federal courts.
For any questions regarding Terms & Conditions, please contact us by emailing contact@altergeneva.com.